This website is owned and operated by The Wee Wine Shop Group Limited, trading as The Wee Wine Shop.
The Wee Wine Shop
108 George Street
Oban
PA34 5NT
United Kingdom
Email: obanwineshop@gmail.com
The Wee Wine Shop Group Limited
Company No. SC694455
Registered Office:
R A Clement Associates
5 Argyll Square
Oban
PA34 4AZ
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We aim to keep all product descriptions, bottle images, labels and vintages shown on our website accurate and up to date. However, vintages, labels and packaging may change from time to time, and the product supplied may differ slightly from the image shown.
Wine is an agricultural product and natural variation between vintages is expected. Differences between vintages do not, by themselves, indicate that a product is faulty.
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You must be 18 years of age or over to purchase alcohol from us.
All prices shown on our website are in pounds sterling (£) and include VAT at the applicable rate, unless otherwise stated.
When you place an order, payment may be taken from your chosen payment method and you will receive confirmation that we have received your order. This does not mean that your order has been accepted.
Your order is accepted when we confirm it for fulfilment, dispatch the goods or make them available for collection.
We reserve the right to decline or cancel an order if a product is unavailable, there has been an obvious error in the price or product information, or we are otherwise unable to fulfil the order.
If payment has already been taken and we cannot fulfil your order, we will refund the amount paid to the original payment method.
If a product is unavailable, we may contact you to offer an alternative. We will never substitute a product without your agreement.
Prices and availability may change without notice.
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Payment for online orders must be made using one of the payment methods available at checkout. Card payments are processed securely by Dojo in accordance with their payment security procedures.
Where a refund is due, it will be returned to the original payment method used for the purchase. We cannot refund a card payment in cash, to a different card or as store credit. Refunds may take several working days to appear in your account, depending on your bank or card provider.
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We offer free Click & Collect from The Wee Wine Shop, 108 George Street, Oban, PA34 5NT. Please wait until you have received confirmation that your order is ready for collection before coming to the shop. Alcohol an only be collected by someone aged 18 or over, and we may ask for photographic proof of age.
If someone else will be collecting your order, please let us know in advance and provide their name. We may ask them for identification and/or your order confirmation when collecting. Please collect your order during our advertised opening hours.
If you are unable to collect your order as planned, please contact us and we will be happy to hold it for you for a reasonable period.
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All of our alcohol tastings are for guests aged 18 or over. We may ask for photographic proof of age. Please check the date, time and number of places carefully before completing your booking. It is your responsibility to provide accurate contact details so that we can contact you if there are any changes to the event.The person making the booking is responsible for ensuring that all members of their party are aware of these terms.Tasting durations are approximate and may vary slightly.
Tickets for our tastings and events are sold exclusively through our website. We do not currently use third-party ticketing or resale platforms. If you can no longer attend, your ticket may be transferred to another person aged 18 or over. You must contact us before the event with the name of the new attendee so that we can update the booking. Tickets must not be advertised or resold through social media, online marketplaces, ticket resale websites or other third-party platforms. Tickets advertised or purchased in this way may be invalid and admission cannot be guaranteed.
Please be aware of ticket scams. We cannot verify or accept responsibility for tickets purchased from another person or through an unauthorised third party. If you see one of our tasting tickets advertised for resale online, please do not purchase it and contact us instead.
Cancellation and refund terms may vary depending on the tasting or event and will be clearly shown on the individual event page when booking. Unless otherwise stated, failure to attend a booked tasting is non-refundable.
If you are running late, please let us know as soon as possible. We will do our best to accommodate late arrivals of up to 15 minutes, but the tasting may already have started and missed parts cannot always be repeated.
Babies and children cannot attend our tastings and should not be brought to an event, even if they do not require a ticket. We are dog friendly and well-behaved dogs are welcome. Please let us know in advance if you are bringing a dog so that we can make sure there is suitable space and seating for everyone.
Some tastings may require a minimum number of guests to go ahead. Where this applies, it will be clearly stated on the individual tasting page. If we have to cancel a tasting because minimum numbers have not been reached, you will be offered an alternative date or a full refund to the original payment method.
Occasionally, we may need to substitute an individual wine, whisky or other product due to availability or circumstances outside our control. Any substitution will remain appropriate to the theme and character of the tasting.
For country-, producer- or distillery-specific tastings, any substitutions will remain within the advertised country, producer or distillery.
If you have any allergies or dietary requirements, please contact us before booking. Depending on the tasting and the products being served, we may or may not be able to offer suitable alternatives. We will let you know what is possible before you book.
We cannot guarantee that our premises or products are completely free from allergens.
We reserve the right to refuse alcohol or ask a guest to leave if they are intoxicated, disruptive or behaving in a way that affects the safety or enjoyment of others. In these circumstances, no refund will be given.
We do not cancel tastings lightly. However, occasionally we may need to cancel or reschedule due to illness, unforeseen circumstances or circumstances outside our control. If this happens, we will contact everyone booked onto the tasting as soon as possible using the contact details provided with the booking.
If we cancel a tasting, you will be offered an alternative date or a full refund of the ticket price to the original payment method. If we reschedule a tasting and the new date does not suit you, you will be entitled to a full refund of the ticket price. While we will always do our best to give you as much notice as possible, we cannot accept responsibility for travel, accommodation or other costs incurred in connection with attending a tasting or event.
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If you believe a wine, beer, spirit, food item or other product is faulty, please stop consuming or using it and contact us as soon as possible. Please keep the original bottle or packaging, closure where applicable, and sufficient contents for us to assess the reported fault, together with proof of purchase. Returning a product does not automatically mean that it is faulty. We may inspect the product and, where appropriate, refer it to our supplier, importer or producer for further assessment.
We may be unable to properly assess a claim where:
• the product has been substantially consumed;
• insufficient contents remain to assess the reported fault;
• the contents have been altered, diluted or contaminated;
• the original bottle or packaging is no longer available; or
• the product has been left open or stored in a way that may have affected its condition.
Where a product is confirmed as faulty, we will offer an appropriate replacement or refund.
Wine is an agricultural product and natural variation between vintages is expected. Differences in colour, body, acidity, tannin, aroma or flavour between vintages do not, by themselves, indicate that a wine is faulty.
Natural sediment, tartrate crystals and characteristics associated with a particular wine, vintage or style are also not necessarily faults.
Personal preference is not considered a product fault. A wine, whisky, beer or other drink being different from what you expected, or simply not being to your taste, does not by itself mean that the product is faulty.
For purchases made in our physical shop, we are happy to consider an exchange of an unopened product returned promptly, in its original, undamaged and saleable condition, with proof of purchase. Change-of-mind exchanges are offered at our discretion. We cannot accept products that have been kept for an extended period or where we cannot be satisfied that they have been stored appropriately and remain suitable for resale. We do not offer refunds simply because you have changed your mind or your preferences have changed.
If you wish to cancel or return an online or Click & Collect order, please contact us as soon as possible. Any statutory cancellation or return rights that apply to your purchase remain unaffected.
Where a refund is due, it will be returned to the original payment method used for the purchase. Card payments cannot be refunded in cash, to another card or as store credit. Please allow several working days for card refunds to appear in your account, depending on your bank or card provider.
We may ask for your receipt, order confirmation or other reasonable proof that the product was purchased from us.
Nothing in these Terms & Conditions affects your statutory rights.
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If you have any questions about an order, return, tasting or these Terms & Conditions, please contact us:
The Wee Wine Shop
108 George Street
Oban
PA34 5NT
United Kingdom
Email: obanwineshop@gmail.com
